✉️ Shipment Dates & Delivery Timing

Each Penpal Club envelope is assembled and sent from Virginia during the second week of every month. If you joined, for example, between February 2 and March 1, your first envelope will be the March edition, mailing out mid-March. Once you receive your shipping confirmation email, please allow:

-Up to 14 business days for U.S. delivery

-Up to 21 business days for international delivery

Because these are sent as real, stamped mail (just like a true penpal!), delivery times can vary slightly depending on USPS.

Recent Mailings:

-January Mail: Sent January 16, February Mail: Sent February 17, March Mail: Sent March 17, April Mail: Sent April 18, May Mail: Sent May 19, June Mail: Sent June 16

🎨 What’s included in each month’s Penpal Club envelope?

Each month, you’ll receive a thoughtfully curated envelope filled with original Rally Bird goodness — designed to feel like a letter from a creative friend.

While themes change month to month, your mail may include:

• A 4x6 original illustrated art print postcard

• A “monthly musing” letter from me

• Exclusive Case of the Mondays themed stickers

• A 5x7 print from the Dopamine Deck

• Small paper surprises (think: confetti, friendship bracelets, or seasonal details)

Every mailing is created around a monthly theme - often inspired by growth, creativity, storytelling, and finding magic in ordinary days. Some months are softer and reflective.Some months are colorful and bold. All months are made with care in my Virginia studio and sent with real stamps (because slow mail matters). Designs are exclusive to Penpal Club members - making each envelope a limited-edition piece of the season. No two envelopes are exactly the same - but each one is designed to bring a little tangible joy to your mailbox.

💌 How do I cancel my subscription?

You’re free to cancel anytime. You’re also free to re-join anytime, too! Simply log into your RBPC account on the Rally Bird website and manage your subscription from your account dashboard. As long as you cancel before your monthly billing date (the same date each month as your original enrollment date) you will not be charged for the upcoming month.

No hoops to jump through. No hard feelings. Just mail magic when it works for you.

🏠 How do I update my address or billing info?

Moving? Let's make sure your happy mail finds its way to you!

If you need to update your mailing address, simply fill out our ADDRESS UPDATE FORM. Be sure to use the same email address associated with your Penpal Club subscription so we can match your new address to your account.

Please submit any address changes before the monthly mailing cutoff (the 15th of each month) to ensure your next envelope arrives at the right place! Changes submitted after that month's mailing has been prepared will take effect the following month.

Please note: Updating your address in your Squarespace account does not automatically update your Penpal Club mailing address. Thanks to a silly road block I discovered in this website design, it isn’t possible to change a shipping address through your member portal, only your billing address. Ugh! You must submit the form to make sure we have your correct information!

📬 Can I track my envelope?

To keep the Penpal Club as affordable as possible, mail is sent with standard USPS stamps - which means tracking isn’t included. It’s old-school in the best way. Like waiting for a letter from a friend.

💳 When will I be billed?

You’ll be charged on the same calendar date each month that you originally subscribed. If you signed up on August 20th, your next billing will be September 20th, then October 20th, etc. You can review your billing date and subscription details anytime in your RBPC account dashboard!

⏳ My mail hasn’t arrived yet - what should I do?

If your envelope hasn’t arrived after the estimated delivery window, it may be delayed in transit (occasionally they take the scenic route).

If it’s been longer than:

-14 business days (U.S.)
-21 business days (International)

Please fill out this form HERE

I’ll look into it and help however I can!

Before reaching out, please double-check the delivery timeline above to make sure we’re outside the normal window, as well as confirm that your mailing address in your RBPC account is correct!

📬 If i write a letter to you, will you write back?

YES! It makes my heart leap every time I check my PO Box and see it filled with penpals that wrote back! My address is included with every envelope (the return address!) and if you send me something, I’ll be sure to answer with a personalized response- it just may take me a while because of how many wonderful humans out there are sharing snail mail with me! But when it does arrive, expect it to be the equivalent of a big hug in paper form 🤗